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MANUAL SALES ORDER PROCESSING

Some traditions were meant to be broken

Processing sales orders the traditional way is a drain on an organisation's time, money and resources. As the pressure to deliver higher levels of customer service and process efficiency rises, businesses are looking for new ways to break from tradition and bring their sales order system into the 21st century.



WHAT MAKES MANUAL PROCESSING SO INEFFECTIVE?

When a customer purchase order arrives, how you enter data, handle approvals and create sales orders is ultimately tied to your company's bottom line, representing potential bottlenecks that hinder efficiency, profitability and customer satisfaction levels

Manual touch points: Less is more

In traditional order processing, paper documents are collected from a fax machine or printer and then collated, copied and filed. Data is taken off the sales order template and entered by hand in the sales order software system. After entry, the work doesn't stop - exceptions need to be handled and documents are tracked down when customers call with status inquiries.

If you run an ERP application such as SAP, the process of preparing, entering and storing one SAP sales order can take several hours. Managers, without any real visibility or control, have to hope that fulfilment delays, returns or incorrectly entered orders are avoided.



SPECIFIC CHALLENGES TO OVERCOME

 

Poor Visibility

Multiple points of human intervention and order viewing sources result in limited visibility, and, in turn, slow processing times.

Low Productivity

Keying-in, distributing, filing and retrieving paper orders slow down processing time and take customer service reps away from added-value tasks like serving customers.

Order Errors

A sales order system that operates manually opens the door for incorrectly entered data, missing information and lost documents.

High Costs

Maintaining infrastructure for printer and fax machines can get expensive in a hurry. And that's before you add in the administrative work required like collecting, verifying, reprinting and more.

Archiving Hassles

Supporting regulatory compliance and avoiding the hassles of filing and retrieving orders is virtually impossible without an efficient and electronic archiving system.

 



Maximise order processing efficiency with automation.

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