Esker DeliveryWare makes it easy to integrate best-practice sales order management with SAP solutions. With the Order Management Module, SAP customers benefit from end-to-end capabilities for receiving, entering and tracking inbound customer orders — encompassing automated capture and posting, dynamic work item task descriptions, routing for exception handling and detailed reporting.
How the Order Management Module works
Incoming fax sales orders are made available to Esker DeliveryWare
for data capture and analysis. Sales orders received as paper
documents can be scanned and made available to the system.
Sales orders are automatically analysed to extract pertinent business information. If desired, an email message can be sent to the internal
user as notification that a specific sales order is awaiting validation.
Using a web interface, the user validates a side-by-side view of
original and captured data. The system automatically checks to
see if the customer and part numbers exist in the SAP system, and
checks for duplicate orders. If the capture is not accurate, the user
can easily teach Esker DeliveryWare how to recognise similar sales
orders in the future.
Once the data is validated, Esker DeliveryWare can automatically
create an inquiry, or create a sales order in SAP SD for further
processing. This sales order includes all the attributes of the original.
The sales order document and related process information are
readily available for reporting and analysis. SAP Workflow
automatically routes the document to the appropriate person for
subsequent processing. The system allows for automated handling of exceptions such as master data maintenance, assignment
change or resubmission at a later date.
Key features
Benefits
Automation of order details into your SAP system
Real-time availability of order status and transaction data
Consistent processing rules
Controlled exception handling for canceled transactions and blocked orders
Order validation including side-by-side view of original and captured data
Process history and audit trail, with continuous tracking of process data and status
Duplicate order checking
Central point of information for all customer order management processes
Flexible, automated task routing
Minimised number of keystrokes to complete order entry
Reports on process time and volume, queued orders, exceptions and blocks, delivery dates
By taking keystrokes out of the process and bringing visibility to the process, the Order Management Module delivers immediate additional return on investment.
Lower order-to-cash process costs by up to 70%
Receive and enter customer orders up to 65% faster
Improve cash flow and lower Days Sales Outstanding
Reduce stored data costs by electronic archiving
Increase data entry accuracy by as much as 99%
Reduce order errors and fulfillment delays
Help increase customer satisfaction levels
Free-up staff time by as much as 65%
Ready access to information for reporting and analysis to balance workloads and identify process bottlenecks
OCR
Combining optical character recognition (OCR), optical mark recognition (OMR), barcode recognition and handwriting recognition (ICR) – the Esker Image Recognition Module extracts data from the image of any business document entering as a fax or a scanned document.
Dynamic Document Capture
The Dynamic Document Capture (DDC) feature facilitates the automatic processing of electronic or scanned semi-structured documents, such as invoices, sales orders, shipping papers etc.
SAP Integration
The SAP Connectivity Suite brings together four powerful components offering more flexibility than any other document delivery solution available in the SAP space.
Business Rules Engine
The Esker DeliveryWare Rules Engine is at the heart of the Esker Document Process Automation solutions. Based on proven and patented technologies, it allows the automation of virtually any paper-based Business Process in any type of organisation.
Read more
Order management solution summary An overview of Esker Solution for handling customer orders.
Esker and SAP: Connecting document delivery with business success How esker and SAP can help you delivers immediate additional return on investment on document process automation.
References:
Kimball Furnitures
Medrad
Nibco
Whirlpool
Optimise sales order processing
For more information about automating order management with Esker DeliveryWare, please enter your contact details in the form below.
Esker DeliveryWare makes it easy to integrate best-practice sales order management with SAP solutions. With the Order Management Module, SAP customers benefit from end-to-end capabilities for receiving, entering and tracking inbound customer orders — encompassing automated capture and posting, dynamic work item task descriptions, routing for exception handling and detailed reporting.
