CLAIMS MANAGEMENT & DEDUCTIONS SOFTWARE SYSTEM
Quick & Easy Dispute Resolution Just a Click Away
WHY AUTOMATE CLAIMS & DEDUCTIONS WITH ESKER?
Esker's Claims & Deductions automated management system solution helps businesses efficiently manage their claims and protect margins. Thanks to Al-driven data capture and electronic workflow capabilities, Esker manages both customer trade claims associated with promotions and marketing contributions. Esker also handles non-trade claims related to shortages, damaged products or invoice price discrepancies that typically impact food, beverage, and consumer goods manufacturers and distributors.
- Centralise claim
informationDetect all claims regardless of origin (email, short payment, remittance) & track all information in a single location. - Enhance visibility on
receivables & revenueWith real-time KPIs & dashboards, analyse claims by date, type or customer & review requested vs. authorised claim amount trends. - Facilitate cross-department
collaborationWhen investigating & approving claims, connect data with order, promotion, invoice, delivery note or payment & easily collaborate through an internal chat tool.
Anna Costa │ Front-Office Retail Customer Service Manager │ Gallina Blanca
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WHEN YOU SEE EVERYTHING, YOU CAN HANDLE ANYTHING
You can't improve what you can't measure. Intelligent dashboards with packaged KPIs allow customer service and accounts receivable managers to benefit from actionable data. They can track deductions, days deductions outstanding (DDO) and ageing claims process trends in real time in easy-to-read charts and reports, analyse claims by type, date or customer, and identify bottlenecks in the workflow.
And when it comes to compliance concerns, rest assured Esker's claims processing software has got you covered. A complete audit trail of every claim touch point is retained so that full transparency and accountability are ensured during the verification and approval process.
TOOLS TO DIGITALLY TRANSFORM THE CLAIMS PROCESS
Esker's Claims & Deductions management solution is built off of 35+ years of field experience and features a wide range of intelligent and powerful features, including:
- Persona Block Icon:
Persona Block Title:AI & RPA TECHNOLOGY
Persona Block Text:Esker uses a combination of Al and RPA technologies to optimise data recognition on claims originating from debits, and enhances them with the data extracted from the corresponding supporting document (which is auto-matched to the existing claim).
- Persona Block Icon:
Persona Block Title:CONFIGURABLE WORKFLOW
Persona Block Text:Esker's claim management system embeds a multi-level approval workflow pre-configured based on the claim type and amount. It allows users from different departments (e.g., sales, supply chain, etc.) to investigate.
- Persona Block Icon:
Persona Block Title:ERP INTEGRATION
Persona Block Text:Esker's Claim Processing Software solution integrates with any ERP system. Claims to investigate can be automatically created from a residual item in the ERP, resulting from a short payment. Once claims have been approved in Esker's solution, they can be automatically accounted for in the ERP as a credit note or on a G/L account.
- Persona Block Icon:
Persona Block Title:COLLABORATION & COMMUNICATION
Persona Block Text:To enhance collaboration and communication within the company, an internal chat tool from our claim management system allows users to exchange in an informal way, directly on the claim. Users can also clarify claims directly with customers, using external conversations that are also directly attached to the claim.
Javier Fernandez Linares │ Customer Service Manager │ Sanofi Spain
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FREQUENTLY ASKED QUESTIONS ABOUT CLAIM MANAGEMENT SYSTEMS
WHAT IS CLAIMS & DEDUCTIONS AUTOMATION SOFTWARE?
Claims and deductions automation software is a solution aimed to streamline the handling and processing of claims and deductions in an efficient, error-free manner. The software acts as a claim management system that electronically tracks and manages claims. Its deductions software component handles the computation and tracking of financial deductions, such as discounts, returns, and allowances. This integrated system drastically improves the speed, accuracy, and reliability of claims and deductions processing.
WHAT ARE THE BENEFITS OF AUTOMATING CLAIMS AND DEDUCTIONS WITH ESKER?
Automating claims and deductions with Esker provides multiple advantages. It not only reduces errors but also speeds up the processing time significantly. Esker's claims processing software brings transparency to the process, providing real-time visibility into claim status. It also increases productivity by eliminating manual tasks, allowing staff to focus on more critical areas. To illustrate this, leading Spanish multinational food processor, GBfoods, initially faced challenges in their order-to-cash (O2C) cycle, with their team spending 30-40% of their time on manual processing of documents. In response, they employed Esker's claims and deductions solution. The software efficiently categorised invoices using AI, significantly reducing manual efforts. As a result, GBfoods transformed their deductions processing, enhanced inter-departmental collaboration, and ensured accurate accounting.
HOW DOES ESKER ENSURE COMPLIANCE AND ACCOUNTABILITY IN THE CLAIMS PROCESS?
Esker ensures compliance and accountability in the claims process through its advanced claim management system. This system provides comprehensive audit trails, documenting every step of the claim process, including user actions and timestamps. This fosters accountability and transparency, ensuring all claims are handled ethically and responsibly. Additionally, Esker's claims processing software adheres to regulatory compliance standards, with built-in features for data security and privacy. This ensures that all claim-related data is managed in accordance with legal requirements and best practices.
HOW CAN CLAIMS PROCESSING SOFTWARE BENEFIT INSURANCE COMPANIES?
Claims processing software can significantly reduce manual tasks, decreasing operational costs and enhancing productivity. The software enables quick and accurate claim processing, which increases customer satisfaction and loyalty. It also facilitates comprehensive reporting and analytics, giving insights into trends and helping in strategic decision-making. With the automation provided by claims processing software, insurance companies can ensure consistent and reliable processing, reducing the risk of errors and fraud. This leads to an improved claim settlement process, boosting the company's reputation and trust among its customers. In addition to claims processing, Esker offers a wide range of tools tailored to streamline various business processes, including e-invoicing software and credit management solutions.
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