Deductions Management Software

Quick and easy dispute resolution, just a click away

Watch video

Why automate deductions management with Esker?

Esker Deductions Management software helps Accounts Receivable (AR) departments in Australia efficiently manage their disputes and deductions, protecting margins. Thanks to AI-driven data capture and automated workflow capabilities, Esker manages both customer trade deductions associated with promotions and marketing contributions and non-trade deductions related to shortages, damaged products, or invoice price discrepancies that typically impact food, beverage, and consumer goods manufacturers and distributors.

  • Accelerate deduction
    identification & resolution

    Esker Synergy AI facilitates the deduction investigation & approval process by automatically matching extracted data with promotion, invoice or payment. 

  • Challenge invalid deductions 

    Easily identify deductions that do not correspond to the agreed trade terms & quickly provide customers with the reason for dispute or rejection. 

  • Enhance visibility on receivables & revenue

    Benefit from a dedicated dashboard with real-time KPIs to analyse deduction management performance and trends (DDO, deductions by type/customer, etc.).

What our customers say ...

“The automation of deductions within the invoice-to-cash cycle is the most important part of our digital transformation, given its complexity. Esker has provided us with the visibility needed to reduce and anticipate short payments. Esker’s AI-based technology has been fundamental in helping us solve the challenges associated with deductions.”

Glòria Castellà, Head of Accounts Receivable, Danone Iberia

“Thanks to Esker, every sales rep has their own report of what’s come through, the type of deduction and what’s been approved. We now have the ability to sort, manage, and, if necessary, dispute all deduction claims, which has had a very positive financial impact.”

Javier Paniagua, Technology and Project Director, Risi

Dashboard & analytics

When you see everything, you can handle anything

Thanks to intelligent dashboards in our software, featuring packaged KPIs and easy-to-read charts and reports, AR managers in Australia can track deductions, days deductions outstanding (DDO), and ageing claims process trends in real-time. They can also analyse deductions by type, date, or customer and identify bottlenecks in the workflow.

Compliance concerns? Esker’s got you covered. A complete audit trail of every AR deduction touchpoint is retained to ensure full transparency and accountability during the verification and approval process.


Tools to digitally transform the deductions process

Portal fatigue? Bots to the rescue!

Many AR departments in Australia are painfully familiar with portal fatigue, as it’s often their job to retrieve supporting deduction documents from a retailer portal or proof of delivery, bill of lading, or delivery notes from carrier or transporter portals. Considering the number of different portals used and the fact that not every user is trained on each one, it’s easy to see why portal fatigue is a real concern for today’s businesses.

Esker leverages RPA bots and available APIs to support integration with your customer's portals using our software to automate the retrieval of deduction-related supporting documents and the dispute of specific deductions.

Say “goodbye” to the pains of manual data entry

To facilitate AR deduction investigation, Esker’s software uses different layers of AI technology that extract data from documents and enrich deductions with reliable information — no more manual data entry! Built on a set of technologies designed to mimic human intelligence, Esker Synergy AI captures data on customer-supporting documents such as payment remittances, debit notes, promotional invoices, credit requests, or simple emails.

Esker Synergy identifies key header information (customer reference, name, amount, or invoice number) as well as line information (products, quantities, prices or promotion references) and classifies the deduction in the appropriate category (promotional agreement, price discrepancy, shortage, damaged products) based on the document content.

Accuracy is improved along the way thanks to Esker Synergy’s ability to automatically adapt to layout changes by learning from user corrections.

Approve or dispute AR deductions quickly & accurately

Esker embeds a multi-level approval workflow within the software that’s pre-configured based on the type (typically trade vs non-trade) and amount in Australia. This allows users from different departments to investigate and approve/dispute customer claims (sales reps for matters related to sales agreements and promotions, supply chain reps for issues related to delivered products, etc.).

Easily adapted to specific needs, workflow users can enrich the deductions case with additional information and related documents, as well as add other coworkers to the workflow on a case-by-case basis. What’s more, by linking the customer deduction with the associated internal documents (payment, promotion, invoice, delivery note or order), employees have easy access to all the information they need for fast and accurate approval/dispute of deductions.

Enhanced collaboration meets improved communication

An internal chat tool within our software allows users to add participants to a given deduction and informally gather additional information without having to go through the more formal approval workflow. These internal conversations are visible to all contributors directly on the deduction.

Users can also clarify or dispute deductions directly with customers using external conversations. Predefined templates are available for email communications, which helps ensure consistency while adding a personal touch. When customers reply, their answers are automatically attached to the deduction to make sure that the context is clear and no information is lost.

Increasing visibility into approved deductions

Esker’s software integrates with any ERP system thanks to a connectivity suite that provides multiple ERP integration options using middleware, APIs, or managed file exchange — ultimately easing the pain when setting up a solution in a hybrid ERP environment in Australia.

When applied to Esker Deductions Management, the system integration capabilities automatically create deduction claims from short payments for tracking and further investigation purposes. Once deductions have been settled/approved in Esker’s solution workflow, they can be automatically accounted for in the ERP as a credit note or on a G/L account, also clearing any residual debit if the customer has already short-paid.

Benefit from an integrated suite to optimise your invoice-to-cash process

Esker offers a comprehensive Accounts Receivable software suite that automates and connects every step of the invoice-to-cash process. By instantaneously applying additional insights from other Esker solutions, your deductions process benefits from even greater efficiency.

  • Get real-time updates when a payment comes in & create deduction claims from short payments with Esker Cash Application software
  • Accelerate dispute management & ensure that disputed invoices are visible to all departments at all times. Thanks to the integration of Collections and Deductions Management solutions, a collections specialist can assign a task to a deductions analyst to investigate invoice disputes and short payments.

Learn more

Featured content

Frequently Asked Questions About Deductions Software in Australia

1. What are the key features of deductions software in Australia?

The key features of deductions software in Australia include robust automation capabilities that streamline the management of various types of deductions, real-time analytics to monitor deductions status, and compliance tools that adhere to Australian financial regulations. This software is designed to reduce manual effort and increase the accuracy of financial reports.

2. What types of deductions can be managed with Esker’s software?

Esker’s deductions software is versatile and capable of managing a wide range of deductions, including trade promotions, pricing discrepancies, logistic claims, and damaged goods. The system ensures that all deductions are processed efficiently, from initiation to resolution.

3. How does deductions software ensure compliance with Australian tax laws?

Esker’s deductions software includes features specifically designed to comply with Australian tax laws. It automatically updates to reflect changes in legislation and incorporates audit trails and reporting tools to ensure transparency and compliance with regulatory requirements.

4. Does Esker’s software offer customisation options for different types of deductions?

Yes, Esker’s deductions software offers extensive customisation options to suit different types of deductions. Whether it’s for promotional allowances or shipment-related claims, the software can be tailored to meet specific operational needs and industry standards.

5. What support and training does Esker provide for its deduction management software?

Esker provides comprehensive support and training for its deductions software. This includes onboarding sessions, detailed user manuals, and ongoing customer support services to ensure that all users are proficient in using the software to its full potential.

6. Can Esker’s deductions software integrate with other financial systems? 

Absolutely, Esker’s deductions software is designed to seamlessly integrate with a variety of financial systems. This integration capability ensures that data flows smoothly between systems, facilitating a unified approach to financial management and enhancing the overall efficiency of the accounting process.

You’re in good company. Explore some of the other companies and AP leaders that have benefited from automating their processes with Esker.
No Results Found.

Our partners

  • Coming Soon