Solvay Strengthens Its Customer Relationships and Reduces Its Carbon Footprint with Esker

Sydney, Australia. — March 26, 2024 — Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced that Solvay, a leading multinational chemical company, has selected Esker Order Management to automate customer orders from its 10 global business units (GBUs). This worldwide deployment has enabled Solvay to considerably reduce its order processing time while significantly reducing its carbon footprint.

With hundreds of thousands of orders processed manually by its 10 GBUs, Solvay’s order management process proved costly and time consuming, often resulting in lost orders and a high risk for errors. These obstacles complicated the work of the Supply Chain department, which was unable to properly process product returns or claims. Faced with the functional, technical and financial limitations of its existing systems, Solvay accelerated its digital transformation three years ago and implemented Esker Order Management. Seamlessly integrating with the company’s SAP® ERP, Esker’s solution simplifies order processing, thereby reducing time spent per order and freeing up Solvay’s eBusiness teams to be able to focus on improving its customer service. Not only did automation of the order management process result in improved performance, it also aligned with Solvay’s sustainability efforts by reducing paper usage.

Read the full press release here.