- 29 July 2024Esker Continues Doing “BIG” Things in the World of Customer Service Esker was recently recognised as a 2024 finalist for BIG’s Excellence in Customer Service Awards. It has been said ad nauseum, but that doesn’t make it any less true: Customer...
- 25 June 2024Credit management is a critical function for any business that deals with customers and suppliers. It involves assessing the creditworthiness of potential and existing customers, setting and enforcing credit policies and terms, monitoring and...
- 19 March 2024Sydney, Australia. — March 19, 2024 — Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, announced today that it has been recognised as a leading software...
- 16 June 2023At Esker, we already felt honored to be named a Challenger in 2022’s first-ever Magic Quadrant™ for Integrated Invoice-to-Cash solutions. Now, we are all the more thrilled to make it into the Leader* quadrant for 2023! This puts us (again) in the...
- 8 August 2022HOW TO BUILD A RESILIENT AND AGILE FINANCE FUNCTION “It is not the strongest or the most intelligent who will survive but those who can best manage change.” CHARLES DARWIN The era of digital acceleration is here, and finance’s role in this seismic...
- 12 July 2022Customer service shouldn’t be conditional — if a customer is involved in any capacity, providing an optimal customer experience should be a top priority. Yes, that includes the often-taxing collections processes. Customer service doesn’t stop...
- 17 June 2022Despite the fact that we live and work in a digital age, accounts receivable (AR) processes at many businesses remain a very manual and antiquated affair. Whether it’s manual invoice creation and delivery, back and forth emails and phone calls to...
- 29 April 2022Despite Will Smith’s recent declaration that the 1999 movie “Wild Wild West”: “[is] a thorn in my side” and in addition to the fact that it is universally considered to be both a critical and commercial failure, I admit that I enjoyed it a lot....
- 28 January 2022In March 2020, whether they were ready for it or not, companies across every industry were abruptly thrown onto a roller coaster ride of harsh business challenges. Some managed to ride it out relatively unscathed, others hung on for dear life, many...
- 8 January 2022In an increasingly uncertain world, getting everyone to maintain sustainability and cash flow is essential. Most companies face a wait time receiving customer payments that could range anywhere from 30 to 90 days to even longer. Payment delays not...