BRING BILLING AND COLLECTIONS INTO THE 21st CENTURY
Accounts receivable departments are notoriously slow to adopt new technology. Esker's automated AR system powered by TermSync changes the game by helping companies modernise without replacing their core billing and collections processes. By simply automating what should be automated, customers get the post-sale experience they deserve and your team gets the tools they need.
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MANAGE FOLLOW-UP WITH PROACTIVE STRATEGY —
NOT STICKY NOTES
Similar to the way other departments use CRM software to manage critical workflow functions, Esker gives AR departments an easy, yet thorough, way to orchestrate post-sale collection interactions. Sticky notes, calendar reminders and spreadsheets are replaced with strategic tools such as:
- Payment reminder emails
- Root-cause analysis & deductions
- Rule-based task lists
- Account lookups & call logging
- Collections forecast
- Payment plans
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and easy of navigating."
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GIVE CUSTOMERS THE CONTROL AND CONVENIENCE THEY'VE COME TO EXPECT
Having a “personal touch” in customer service is great, but what today’s customers really value is the ability to perform tasks and find information online. Esker's customer portal powered by TermSync technology allows companies to provide that option, acting as an online support center for everything invoice-related.
SELF-SERVICE TOOLSto view invoice info, make payments, apply credits, auto-pay, etc.
SUPPORT TOOLS to send messages, ask questions, track vendor response time, file disputes, etc.
ENGAGEMENT TOOLS to set up auto-pay reminders, track when invoices were viewed, log-in, etc.
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WHIP YOUR ANALYTICS INTO SHAPE BY GOING BEYOND DSO
Most AR departments measure how quickly they were paid … and that’s about it. With Esker, companies are able to shed light onto simple, yet essential metrics that are invaluable to the success of billing and collection process flow.
Users can easily measure:
- Response time to customer inquiries
- When an invoice was received
- Number of automated reminders being sent out
- Data associated with follow-up calls
- Root-causes of payment delays
- Collections goal in terms of dollars
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